Job Summary

The Account Representative is responsible for performing collection activities on receivables. The Account Representative will locate and communicate with debtors via the telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. The Account Representative will resolve issues of a non-routine nature as necessary, as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations.

Responsibilities & Duties:

• Communicate with debtors in regard to the repayment of their delinquent debt. 
• Achieve assigned goals (fee, postdate, liquidation, and/or consolidation applications taken- specified by line of business) 
• Make required number of phone calls daily as determined by management 
• Profile debtors and obtain financial information. Update demographic and financial information for each call 
• Refer accounts for legal or administrative wage garnishment processes if applicable, as dictated by department and/or client requirements 
• Perform skip tracing to locate debtors 
• Use skip-tracing tools to locate the debtor in the most efficient manner
• Locate required number of skip accounts as determined by management 
• Effectively communicate with third parties to obtain location information
• Profile accounts that are determined un-locatable or exhausted
• Ensure all accounts are worked within client standards and Federal regulations
• Maintain specified file of accounts per client standards
• Work within FDCPA, state regulations, department/division, and CRI Compliance Policies
• Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications

Additional Responsibilities & Duties:

• Maintain continuing education and training in industry career development
• Maintain current knowledge of and comply with all federal and state regulations governing collections including FDCPA, Privacy Act, FCRA, etc.
• Attend training sessions as directed by management
• Integrate information obtained through training sessions and policy changes into daily outlines
• Assist with collector productivity monitoring through reports and daily productivity measurements as directed